Gemini Enterprise for Customer Experience

GCPAI & ML

Google's AI customer-service suite (formerly Contact Center AI / Customer Engagement Suite): CX Agent Studio for self-service voice and chat agents, real-time Agent Assist for human agents, and Customer Experience Insights analytics.

Jurisdictional exposure

Provider HQ
USMountain View, USA

Subject to CLOUD Act, FISA-702, DPF

Region locations
APACCNEEAEUUKUSOther44 regions across 7 jurisdictions
Sovereign option
Yes — 1 sovereign-flagged region available

Attributes

Omnichannel
Yes

Sub-services (3)

Virtual Agent

Dialogflow-powered conversational agents for voice and chat channels

Agent Assist

Real-time suggested responses, knowledge search, and transcription for live agents

CCAI Insights

Post-call analytics with sentiment, topic, entity, and trend discovery

Compliance & Certifications

This service is attested for the following frameworks. Always verify with the provider before relying on a specific compliance posture.

Where this runs

44 regions
29 countries
1sovereign
Sovereign regions (1)
  • T-Systems Sovereign Cloud · FrankfurtT-Systems Sovereign Cloud powered by Google Cloud
Commercial regions (43)

Europe (13)

  • Belgium
  • Finland
  • Paris
  • Berlin
  • Frankfurt
  • Milan
  • Turin
  • Netherlands
  • Warsaw
  • Madrid
  • Stockholm
  • Zurich
  • London

North America (12)

  • Montréal
  • Toronto
  • Querétaro
  • Northern Virginia
  • Columbus
  • Iowa
  • Dallas
  • Las Vegas
  • Los Angeles
  • South Carolina
  • Salt Lake City
  • Oregon

South America (2)

  • São Paulo
  • Santiago

Asia (10)

  • Hong Kong
  • Delhi
  • Mumbai
  • Jakarta
  • Osaka
  • Tokyo
  • Singapore
  • Seoul
  • Taiwan
  • Bangkok

Oceania (2)

  • Melbourne
  • Sydney

Middle East (3)

  • Tel Aviv
  • Doha
  • Dammam

Africa (1)

  • Johannesburg

Tags

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Pricing

Pricing model:pay-per-request