Contact Center AI

GCPAI & ML

Suite of AI capabilities for contact centres including Virtual Agent (Dialogflow-powered conversational bots), Agent Assist (real-time suggested responses and knowledge lookup), and Insights (post-call analytics and trend discovery), integrated with Genesys, Avaya, and Cisco platforms

FluffyStack tools

Add to Service Builder Add to Compare Compare with equivalents Explore GCP in Treemap Explore ai-ml in Honeycomb

Documentation Pricing

Attributes

Omnichannel: Yes

Sub-services (3)

Virtual Agent

Dialogflow-powered conversational agents for voice and chat channels

Agent Assist

Real-time suggested responses, knowledge search, and transcription for live agents

CCAI Insights

Post-call analytics with sentiment, topic, entity, and trend discovery

Compliance & Certifications

This service is attested for the following frameworks. Always verify with the provider before relying on a specific compliance posture.

GDPRSOC 2ISO 27001HIPAAPCI DSSFedRAMP

Where this runs

44 regions

28 countries

2sovereign

Sovereign regions (2)

T-Systems Sovereign Cloud · FrankfurtT-Systems Sovereign Cloud powered by Google Cloud
S3NS Sovereign Cloud · ParisS3NS — Google Cloud + Thales joint venture

Commercial regions (42)

Europe (13)

Belgium
Finland
Paris
Berlin
Frankfurt
Milan
Turin
Netherlands
Warsaw
Madrid
Stockholm
Zurich
London

North America (12)

Montréal
Toronto
Querétaro
Northern Virginia
Columbus
Iowa
Dallas
Las Vegas
Los Angeles
South Carolina
Salt Lake City
Oregon

South America (2)

São Paulo
Santiago

Asia (9)

Hong Kong
Delhi
Mumbai
Jakarta
Osaka
Tokyo
Singapore
Seoul
Taiwan

Oceania (2)

Melbourne
Sydney

Middle East (3)

Tel Aviv
Doha
Dammam

Africa (1)

Johannesburg

Equivalent services on other platforms

Amazon ConnectAWS

Cloud-native omnichannel contact centre with voice, chat, tasks, SMS, and email routing, Contact Lens ML-powered analytics, Amazon Q in Connect agent guidance, and flexible flow-based routing built in a visual IDE

Pricing

Pricing model:pay-per-request