Azure Communication Services

AzureIntegrationFree tier available

Omnichannel customer-communication APIs — voice calls, SMS, email, chat, video, plus a Calling SDK for embedding telephony in custom apps. Same network and identity model Microsoft Teams runs on, exposed as REST + SDKs for ISVs.

Jurisdictional exposure

Provider HQ
USRedmond, USA

Subject to CLOUD Act, FISA-702, DPF

Region locations
APACCNEEAEUUKUSOther73 regions across 7 jurisdictions
Sovereign option
Yes — 13 sovereign-flagged regions available

Attributes

Ga Year
2021

Sub-services (5)

Voice Calling

PSTN inbound/outbound calling with carrier-grade SIP backbone

SMS

Programmable SMS to and from short codes and toll-free numbers

Email

Transactional and marketing email APIs with custom-domain sending

Chat

Real-time multi-party chat threads with delivery receipts

Calling SDK

Embed Teams-grade voice/video into web and mobile apps

Compliance & Certifications

This service is attested for the following frameworks. Always verify with the provider before relying on a specific compliance posture.

Where this runs

73 regions
36 countries
13sovereign
Sovereign regions (13)
  • Australia Central · CanberraAzure Australia Government
  • Australia Central 2 · CanberraAzure Australia Government
  • US Gov Virginia · VirginiaAzure Government (US)
  • US Gov Arizona · ArizonaAzure Government (US)
  • US Gov Texas · TexasAzure Government (US)
  • US DoD East · VirginiaAzure Government Secret (US)
  • US DoD Central · IowaAzure Government Secret (US)
  • China North (Beijing) · BeijingMicrosoft Azure China (21Vianet)
  • China East (Shanghai) · ShanghaiMicrosoft Azure China (21Vianet)
  • China North 2 · BeijingMicrosoft Azure China (21Vianet)
  • China East 2 · ShanghaiMicrosoft Azure China (21Vianet)
  • China North 3 · HebeiMicrosoft Azure China (21Vianet)
  • China East 3 · ShanghaiMicrosoft Azure China (21Vianet)
Commercial regions (60)

Europe (21)

  • Austria East
  • Belgium Central
  • Denmark East
  • Finland Central
  • France South
  • France Central
  • Germany North
  • Germany West Central
  • Greece Central
  • North Europe
  • Italy North
  • West Europe
  • Norway East
  • Norway West
  • Poland Central
  • Spain Central
  • Sweden Central
  • Switzerland West
  • Switzerland North
  • UK West
  • UK South

North America (13)

  • Canada East
  • Canada Central
  • Mexico Central
  • West US
  • East US 3
  • North Central US
  • Central US
  • West US 3
  • South Central US
  • East US
  • East US 2
  • West US 2
  • West Central US

South America (3)

  • Brazil Southeast
  • Brazil South
  • Chile Central

Asia (13)

  • East Asia
  • South India
  • Jio India West
  • West India
  • Jio India Central
  • Central India
  • Indonesia Central
  • Japan West
  • Japan East
  • Malaysia West
  • Southeast Asia
  • Korea South
  • Korea Central

Oceania (3)

  • Australia East
  • Australia Southeast
  • New Zealand North

Middle East (5)

  • Israel Central
  • Qatar Central
  • Saudi Arabia Central
  • UAE Central
  • UAE North

Africa (2)

  • South Africa West
  • South Africa North

Tags

Equivalent services on other platforms

Amazon ConnectAWS

Cloud-native omnichannel contact centre with voice, chat, tasks, SMS, and email routing, Contact Lens ML-powered analytics, Amazon Q in Connect agent guidance, and flexible flow-based routing built in a visual IDE

Amazon Simple Email ServiceAWS

Scalable transactional and bulk email sending and receiving with deliverability tooling (DKIM, SPF, DMARC, BIMI), virtual deliverability manager, and complaint feedback loops

AWS End User Messaging (Amazon Pinpoint)AWS

Multi-channel customer messaging — SMS (10DLC, short codes), MMS, voice, push, and email — with segmentation, journeys, A/B testing, and engagement analytics

Amazon Chime SDKAWS

Embeddable real-time audio, video, screen-share, and chat for custom applications — meetings, webinars, telehealth, and contact centres with PSTN dial-in and voice-focus noise suppression

Cloudflare RealtimeCloudflare

WebRTC infrastructure for voice, video, and data channels — SFU + TURN as managed services with global anycast routing, replacing self-hosted Janus / Mediasoup. Formerly branded Cloudflare Calls until the 2025 rename.

Contact Center AIGCP

Suite of AI capabilities for contact centres including Virtual Agent (Dialogflow-powered conversational bots), Agent Assist (real-time suggested responses and knowledge lookup), and Insights (post-call analytics and trend discovery), integrated with Genesys, Avaya, and Cisco platforms

SlackSalesforce

Salesforce-owned messaging and collaboration platform with channels, huddles, Workflow Builder no-code automation, AI summarisation (Slack AI), and deep CRM integration via the Salesforce app

Pricing

Pricing model:usage-based