Cloud-native omnichannel contact centre with voice, chat, tasks, SMS, and email routing, Contact Lens ML-powered analytics, Amazon Q in Connect agent guidance, and flexible flow-based routing built in a visual IDE
FluffyStack toolsJurisdictional exposure
Region locations
APACCNEEAEUUKUSOther39 regions across 7 jurisdictions
Sovereign option
Yes — 5 sovereign-flagged regions available
Attributes
- SLA Uptime
- 99.99%
- Omnichannel
- Yes
Sub-services (5)
Voice
Inbound and outbound calling with IVR flows and natural-language understanding
Chat and Messaging
Web chat, SMS, WhatsApp, and Apple Messages for Business on one platform
Contact Lens
Real-time and post-call analytics with sentiment, redaction, and categorisation
Customer Profiles
Unified customer records aggregated from Salesforce, ServiceNow, Zendesk, and more
Amazon Connect Cases
Managed case-management workflow for complex multi-touch customer issues
Compliance & Certifications
This service is attested for the following frameworks. Always verify with the provider before relying on a specific compliance posture.
Where this runs
39 regions
28 countries
5sovereign
Sovereign regions (5)
- AWS European Sovereign Cloud (Germany) · BrandenburgAWS European Sovereign Cloud
- AWS GovCloud (US-East) · AshburnAWS GovCloud (US)
- AWS GovCloud (US-West) · HillsboroAWS GovCloud (US)
- China (Beijing) · BeijingAWS China (Sinnet)
- China (Ningxia) · YinchuanAWS China (NWCD)
Commercial regions (34)
Europe (8)
- Europe (Paris)
- Europe (Frankfurt)
- Europe (Ireland)
- Europe (Milan)
- Europe (Spain)
- Europe (Stockholm)
- Europe (Zurich)
- Europe (London)
North America (7)
- Canada West (Calgary)
- Canada (Central)
- Mexico (Central)
- US East (N. Virginia)
- US West (Oregon)
- US East (Ohio)
- US West (N. California)
South America (1)
- South America (São Paulo)
Asia (11)
- Asia Pacific (Hong Kong)
- Asia Pacific (Hyderabad)
- Asia Pacific (Mumbai)
- Asia Pacific (Jakarta)
- Asia Pacific (Osaka)
- Asia Pacific (Tokyo)
- Asia Pacific (Malaysia)
- Asia Pacific (Singapore)
- Asia Pacific (Seoul)
- Asia Pacific (Taipei)
- Asia Pacific (Thailand)
Oceania (3)
- Asia Pacific (Melbourne)
- Asia Pacific (Sydney)
- Asia Pacific (New Zealand)
Middle East (3)
- Middle East (Bahrain)
- Israel (Tel Aviv)
- Middle East (UAE)
Africa (1)
- Africa (Cape Town)
Tags
Pricing
Pricing model:pay-per-request