Service Cloud

Salesforcecrm

Customer service and support platform with case management, knowledge base, and omnichannel routing

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Jurisdictional exposure

Provider HQ
USSan Francisco, USA

Subject to CLOUD Act, FISA-702, DPF

Sovereign option
No sovereign-flagged regions in the catalogue for this service.
Full scorecard for this service →US lens detail →Sovereign cloud coverage map →

Sub-services (3)

Case Management

Multi-channel ticket tracking with SLAs and escalations

Knowledge Base

Article authoring, publishing, and self-service portal

Omnichannel Routing

Skills-based routing across email, chat, voice, and social

Compliance & Certifications

This service is attested for the following frameworks. Always verify with the provider before relying on a specific compliance posture.

GDPRHIPAASOC 2ISO 27001

Tags

customer-servicecase-managementsupporthelpdesk

Pricing

Pricing model:per-user-per-month